Terms & Conditions

1. Who we are and what this document covers

These Terms & Conditions ("Terms") are an electronic agreement between Gritticon Technologies Private Limited ("Gritticon", "we", "us"), a private limited company incorporated under the Companies Act, 2013, having its registered office at 7-37, Datta Sai Devalayam, Peerzadiguda Road, Hyderabad, Medchal-Malkajgiri District, Telangana 500098, India, and you. They govern your use of the gritticon.com website and your subscription to the Gritticon software services: Gritticon SMS, our school management platform (including the white-labeled Know Your Child companion app we build and maintain for schools), and Shop OS, our commerce platform for merchants.

Gritticon acts as a technology provider. Where a school or a merchant uses our software to serve their own community — parents, students, or consumers buying from a merchant’s storefront — the relationship between that organisation and its community is governed by that organisation’s own terms and policies, not by this document. We keep those two layers separate deliberately, and nothing in these Terms makes Gritticon a party to a sale between a merchant and their customer.

These Terms are formed electronically under section 10A of the Information Technology Act, 2000. You accept them by an affirmative action — checking an unticked box or clicking an acceptance button presented alongside a link to this document. We record the version you accepted, the time, and your account identifier.

2. Definitions

• "Service" — the Gritticon software product(s) named in your order or subscription: Gritticon SMS and/or Shop OS, together with their web applications and, for SMS, the Know Your Child mobile app.
• "Customer" — the school, trust, merchant, company, or individual that subscribes to a Service.
• "Customer Data" — data submitted to the Service by or for the Customer, including student, staff, parent, catalog, and order records.
• "Users" — the people the Customer authorises to use the Service under its account.
• "Consumer" — a person who qualifies as a consumer under the Consumer Protection Act, 2019. A sole proprietor or self-employed person using a Service exclusively to earn a livelihood may be a Consumer under that Act, and nothing in these Terms takes away rights that Act gives them.

3. The Service — what it is and what it is not

Each Service is described on its product pages, and the capabilities listed there are the capabilities we sell. Features marked as pilot, preview, or roadmap items are not part of the subscribed Service until released to your account.

We host, maintain, and secure the Service. We do not operate your school or your business: decisions taken inside the Service — approving payroll, publishing a storefront, marking attendance, pricing a product — are made by your Users, and the Service is designed so that consequential actions require a human decision and are recorded with who did them and when.

Support is available in English and Hindi at info@gritticon.com on business days. Onboarding assistance is included as described in your order.

4. Accounts and credentials

The Customer is responsible for maintaining the confidentiality of account credentials and for the actions of its Users. Tell us promptly at info@gritticon.com if you believe an account has been compromised; we will help you secure it.

Access within the Service is role-based. The Customer controls its own roles and permissions and is responsible for granting them appropriately.

5. Fees, taxes, billing, and renewal

Fees are set out in your order. Unless the order states otherwise, quoted fees are exclusive of GST, which applies at the prevailing rate for software services (currently 18%) and is shown as a separate line before you pay. If the statutory rate changes, the new rate applies from its effective date without other change to your fees.

The total amount payable, including taxes, is shown before the payment step. We do not add charges you did not choose, and we do not reveal fees only at the final step.

Where a subscription renews, the renewal date, renewal amount, and the way to cancel are stated at signup and in your billing view. For recurring payments made through an e-mandate, you will receive a pre-debit notification at least 24 hours before each charge, in line with RBI requirements, and you may cancel the mandate at any time without fee.

Fee changes take effect from your next renewal term, never mid-term, and only after the notice described in section 16.

6. Acceptable use

You agree not to:

• use the Service to store or transmit unlawful content or content that infringes another person’s rights;
• attempt to gain unauthorised access to any account, tenant, or system, or to probe or disrupt the Service’s security;
• resell or sublicense the Service except as your order expressly allows (a school offering the Know Your Child app to its parents, or a merchant operating their storefront, is expected use, not resale);
• use the Service to send spam or messages that violate the TRAI commercial-communication regulations;
• misrepresent your identity or your organisation.

7. Customer Data — ownership and our licence

Customer Data belongs to the Customer. We claim no ownership of it.

You grant Gritticon only the licence we need to run the Service: to host, process, transmit, back up, and display Customer Data in order to provide the Service to you, to secure it, and to comply with law. We do not take a blanket, perpetual, or irrevocable licence over your content, and we do not sell Customer Data.

For personal data inside Customer Data — a school’s student records, a merchant’s order records — Gritticon processes on the Customer’s instructions as a processor, under our Privacy Policy and any data processing terms in your order. For our own account holders and website visitors, Gritticon is the data fiduciary. The Privacy Policy explains both roles.

8. Confidentiality

Each party will protect the other’s confidential information with at least the care it uses for its own, and use it only to perform under these Terms. This obligation does not apply to information that is public without breach, independently developed, or required to be disclosed by law — in which case the disclosing party gives notice where lawful to do so.

9. Availability and support

We operate the Service to be available continuously, with planned maintenance announced in advance and performed, where practicable, outside Indian school and business hours. Where the Service is unavailable beyond reasonable levels caused by us, your remedy is set out in the Refund & Cancellation Policy (service credits or a pro-rata refund for sustained unavailability).

10. Warranties and disclaimer

We warrant that the Service will perform materially as described on its product pages and that we provide it with reasonable skill and care. Except for that, and to the extent the law allows, the Service is provided without other express warranties. Nothing in this section limits protections that the Consumer Protection Act, 2019 or any other applicable law grants a Consumer, and nothing in it excludes liability we cannot lawfully exclude.

11. Liability

Neither party is liable to the other for indirect or consequential loss — loss of profits, loss of anticipated savings, or loss of goodwill.

Gritticon’s total aggregate liability under these Terms in any 12-month period is capped at the fees the Customer paid for the Service in the 12 months preceding the event giving rise to the claim.

The cap and the exclusion above do not apply to: fraud or wilful misconduct; breach of confidentiality; infringement of intellectual property rights; death or personal injury caused by negligence; or any liability that cannot be excluded or limited under applicable law.

12. Indemnity

Gritticon will defend the Customer against a third-party claim that the Service, used as permitted, infringes an Indian copyright or trade mark, and will pay damages finally awarded on that claim, provided the Customer notifies us promptly and lets us control the defence.

The Customer will defend Gritticon against a third-party claim arising from Customer Data or from the Customer’s use of the Service in breach of section 6, on the same conditions. Indemnity under these Terms operates within sections 124 and 125 of the Indian Contract Act, 1872.

13. Suspension

We may suspend access to the Service where: fees are overdue by more than 14 days after a written reminder; the Service or other customers face a genuine security threat from the account; or the account is used unlawfully.

Except where the threat makes it impossible, we give notice before suspending and a reasonable period to cure. We lift a suspension promptly once its cause is resolved. Suspension does not extend the paid term, and repeated or uncured causes may lead to termination under section 14.

14. Term and termination

The subscription runs for the term in your order and renews as the order describes.

Either party may terminate for convenience with 30 days’ written notice, effective at the end of the current paid term. The right is symmetrical: anything we may do on notice, you may also do.

Either party may terminate for material breach that remains uncured 30 days after written notice describing it.

On termination, the Customer’s rights to use the Service end, and the data provisions in section 15 apply. Fees already paid are handled per the Refund & Cancellation Policy.

15. Data return and deletion on exit

For 30 days after termination or expiry, we will make Customer Data available for export in a commonly usable machine-readable format on request.

After that window, we delete Customer Data from active systems within 60 days, and from backups as those backups expire in the ordinary rotation cycle. We retain only what law requires us to retain (for example, financial records and logs subject to statutory retention), for the period that law names.

16. Changes to these Terms

We may amend these Terms with at least 30 days’ prior notice by email to the account owner and a notice in the product. Fee increases apply only from your next renewal term.

Where an amendment materially expands the processing of personal data, it takes effect for you only on your fresh affirmative acceptance. You may terminate without penalty before an amendment takes effect if you do not accept it.

We never change these Terms silently. Every version carries a number and an effective date, and every prior version remains reachable from the Legal versions page — the version you accepted is the version that governs your dispute.

17. Grievances

Our Grievance Officer and the response times we commit to are published on the Grievance Redressal page, which forms part of these Terms. We acknowledge complaints within 24 hours and dispose of them within 15 days.

18. Governing law and disputes

These Terms are governed by the laws of India. Subject to the paragraphs below, the courts at Hyderabad, Telangana have jurisdiction.

For business customers, unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator seated at the same city, in English.

Nothing in this section limits a Consumer’s right to approach a Consumer Commission or any forum available under the Consumer Protection Act, 2019. The grievance route in section 17 is always available first and is free.

19. General

Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, provided it resumes performance as soon as reasonably possible.

Notices to Gritticon go to info@gritticon.com and to our registered office at 7-37, Datta Sai Devalayam, Peerzadiguda Road, Hyderabad, Medchal-Malkajgiri District, Telangana 500098, India. Notices to the Customer go to the account owner’s registered email.

If a clause of these Terms is held unenforceable, the rest stand. These Terms plus your order are the entire agreement for the Service.

Company details

• Entity: Gritticon Technologies Private Limited
• CIN: U58201TS2023PTC179420
• Email: info@gritticon.com
• Phone: +91 98666 77408 (Monday–Friday, 9:00–18:00 IST)
• Registered office: 7-37, Datta Sai Devalayam, Peerzadiguda Road, Hyderabad, Medchal-Malkajgiri District, Telangana 500098, India
• GSTIN: 36AAKCG8714G1ZE