Practical answers for people taking orders on Instagram and WhatsApp — from the team building Gritticon OMS.
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Order management software for Instagram and WhatsApp sellers gives your customers one link to order from instead of a chat. Each order arrives as a single ticket with the items, the choices, the address and how they will pay, and you move it from preparing to delivered with one button.
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To stop losing WhatsApp orders, take the order out of the chat. Share one order link in your chats and status, let customers choose items, sizes and their address themselves, and work from a list of open orders instead of scrolling messages. Keep WhatsApp for conversation and keep orders in one place.
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Make a shop page that holds your whole catalogue with prices, then put its link in your Instagram bio. Customers tap the link, choose items and order without messaging you or installing an app. With Gritticon OMS the link carries your shop’s name and takes cash-on-delivery orders from the day you publish.
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Offer cash on delivery by deciding where you deliver, what delivery costs, and how you will track the cash you collect. You do not need a payment gateway for it. With Gritticon OMS, cash on delivery works from your first order, and your delivery charge, minimum order and delivery area are set once.
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Take orders on your own link from the people who already know you — regulars, neighbours, and your Instagram and WhatsApp followers — and keep marketplaces for strangers who find you there. With Gritticon OMS there is no commission on those orders: you pay a monthly subscription and arrange delivery or collection yourself.
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Small sellers usually start with cash on delivery or UPI transfers, then add a payment gateway once orders are steady. A gateway account takes business verification, so start taking orders first. With Gritticon OMS, cash on delivery works immediately, and online payments go to your own Razorpay account when you connect it.
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Taking a physical shop online starts with the customers you already have. Put your products and prices on one shop page, share its link at the counter, in your WhatsApp groups and on Instagram, and decide whether people collect or you deliver. With Gritticon OMS you can be live in one sitting and add more products afterwards.