How can a restaurant or home kitchen take orders without paying commission?
By the Gritticon team · Updated · 5 min read
Take orders on your own link from the people who already know you — regulars, neighbours, and your Instagram and WhatsApp followers — and keep marketplaces for strangers who find you there. With Gritticon OMS there is no commission on those orders: you pay a monthly subscription and arrange delivery or collection yourself.
What the commission pays for
A food marketplace does two things for a kitchen: it shows you to people who have never heard of you, and it delivers. It charges for both, on every order — including orders from people who were already your customers and only used the app because it was convenient.
That last group is the one worth looking at. Your regulars, your neighbours, your office lunch orders and your followers already know your food. For them, a marketplace is a middleman you pay on every order.
Your regulars do not need a marketplace
Give the people who already know you a direct way to order: your own link, with your menu and prices, shared in your WhatsApp groups, on your status and in your Instagram bio. Keep the marketplace for people who find you there. The two can run side by side; your own link is simply the other door, for people who would have messaged you anyway.
What you need to take orders yourself
- A menu with prices, photos and choices such as portion size and extras.
- Clear hours, so customers know when you take orders.
- A delivery plan — your own rider, a local courier — or collection from your counter.
- A way to get paid, starting with cash on delivery.
Menu details that save messages
Most food questions are about choices: which size, which extras, is it veg. Put those on the menu and the questions stop. In Gritticon OMS, items carry option groups such as Size and Extras with their price add-ons, and the customer picks them before ordering; a required choice keeps the add button grey until it is made. Food items can be marked Veg, Non-veg or Egg. When a dish runs out, untick it and it stays on the menu as “Currently unavailable” instead of vanishing.
Opening hours
In Gritticon OMS, a food shop takes orders inside its opening hours, or you can switch on Open 24/7. When you are closed, customers can still look at your menu, and the page says “Currently closed — you can browse the menu.”
Telling your regulars
Nobody switches how they order unless you tell them. Put the link on the bill and on a small card in every parcel, send it to your customer WhatsApp groups, pin it in your Instagram bio, and mention it when regulars call or message. Say what is in it for them: the full menu with prices, their choices captured exactly, and an order page they can check instead of waiting for a reply.
Most regulars switch after one good experience. The ones who still call can keep calling; the link is there when they are ready.
How Gritticon OMS works for a kitchen
Your kitchen gets its own link, https://{your-shop}.stores.gritticon.com. Gritticon OMS takes no cut of any order. The first 25 orders are free. After that it is a monthly subscription with GST included: ₹799 for up to 150 orders, ₹1,299 for 151 to 300, and ₹1,999 above 300. There is no cut of any order.
You choose delivery, collection or both, and set a delivery charge, a minimum order, free delivery above an amount, a delivery radius and charges by pincode. You arrange the rider; Gritticon OMS does not find customers for you and does not deliver. It is the page your existing customers order from.